Refund policy

Return, Refund & Exchange Policy

No Returns, No Exchanges

Due to the personal-care, one-time-use, and hygiene-sensitive nature of our products, we do not accept returns or exchanges once an order has been delivered and the product has been opened or used. This policy protects the safety and hygiene of all our customers.

Recommended exception (you can remove this if you truly want zero exceptions — but see note below):

We do make an exception for the following, reported within 48 hours of delivery with an unboxing photo/video:

. Wrong product received

. Product damaged in transit

. Tampered or broken seal on arrival

In these cases, we will offer a replacement or refund at our discretion, subject to verification.

Order Cancellations

Orders can be cancelled free of charge only before they are shipped. Once shipped, the No Returns policy above applies.

Refund Method

Approved refunds are issued to the original payment method within 7–10 business days. For Cash on Delivery orders, refunds are issued via bank transfer.